Despite the huge increase in funding, staffing at the VA’s 58 regional offices only increased by less than 300 people since September 2010 – even as the volume of new claims increased dramatically. The average increase in delayed claims processing seems grim, but veterans filing for the first-time in America’s major population centers wait twice as long, with delays of 642 days in New York, 619 days in Los Angeles and 542 days in Chicago. Those veterans waiting more than a year for their benefits grew from 11,000 in 2009 to 245,000 this December. The error rate for claims processing now hovers around 14% and an average of 53 veterans die each day waiting for their benefits, according to the Center for Investigative Reporting.
“I’m not surprised at the number of us that kill ourselves … You just get so hopeless”, said Lincoln Capstick an unemployed Iraq War veteran in Indiana, where the average wait is 612 days. His electricity was cut off three times while he waited for the VA to grant a disability claim for traumatic brain injury, headaches and a variety of leg and knee injuries sustained when was run over in the desert near the Iraq-Kuwait border. Veteran’s Administration reports that 22 veterans commit suicide every day.
The Veterans’ Administration blamed the backlog on a 455,000 increase in the number of claims filed due to an uptick in returning Iraq and Afghanistan veterans and veterans requesting compensation for PTSD and Gulf War illness. But the average veteran wait time for filing disability fell by more than a third under President George W. Bush, despite more than 320,000 Iraq and Afghanistan veterans filing disability claims.
The VA's disability claims crisis has been compounded by the department's in-house effort to develop a high-tech Veterans Benefits Management System (VBMS) promising to streamline claims processing throughput by 40 to 65%. But according to a strongly worded report from the department’s Office of the Inspector General; after spending $537 million on the Web-based system, 97% of all veterans’ claims remain on hard-copy paper. The Inspector General also warned the weight of paper files at their Winston-Salem, N.C., office had compromised the structural integrity of the building.
The project is designed around the twelve “Agile Manifesto” principals for adaptive software development that includes “Sustainable Development”. Since the crushing report was released this January, the top two VA technology officers retired, saying they had accomplished their goals.
Congress has been getting bi-partisan heat from their constituents and has thrown lots of money at the VA to address the backlog. But last week a new VA scandal broke out when it was revealed that Michael Moreland, the top regional administrator of a Pittsburgh hospital where an outbreak of Legionnaires' disease sickened 21 veterans and killed at least five, was given a bonus of $62,000 as a Presidential Distinguished Rank Award. The award goes out to no more than 1% of federal executives and provides winners with a cash bonus equal to 35% of their salary. If Mr. Moreland retires this year, he will be able to count the award towards his life-time pension payments.
The American people need to rally to the defense of our veterans. It is time for each member of Congress to show up and commit to taking personal ownership of the dangerous activities that have taken place at their local Veteran’s Administration locations. Each of us must stand up in reverence for the sacrifices that our military women and men make and CLICK THIS LINK TO GET CONTACT INFORMATION TO CALL OR WRITE YOUR CONGRESSIONAL REPRESENTATIVE TO FIX THE VA!